The Incheon International Airport has been rated the second best in the world by Skytrax for three years in a row, pipped by Changi Airport in Singapore.
This time, Incheon Airport received the Best International Transit Airport award, the Best Airport Terminal Cleanliness award, and ranked best airport in the world in the 30 – 40 million passengers per year category.
However, they missed out on winning the staff service award.
“The staff service award for Asia is one of the surveys most competitive categories,” Edward Plaisted, CEO of Skytrax, said. “Since this award [category] was introduced in 2010 Incheon has managed to win 3 out of 5 years, indicating a remarkable level of consistency.”
Changi Airport was voted second best airport in 2012, behind Incheon Airport.
After this Changi Airport Group concentrated on improving the leisure and entertainment facilities at the airport in Singapore.
Since these upgrades, Incheon International Airport has been the runner up to Changi Airport each year.
Mr. Lee Seow Hiang, CEO of Changi Airport Group in Singapore, said it is a great honor to be named World’s Best Airport for the third year running.
“This recognition is particularly pleasing for us as it comes at a time of transformation at Changi Airport,” he said.
“We are undertaking a number of significant development projects including Terminal 4 and Jewel Changi Airport, with some works taking place amid ongoing airport operations.”
Changi Airport enjoyed triple success at the Awards ranking the best airline in the 40 – 50 million passengers per year category and winning the Best Airport for Leisure Amenities award.
Plaisted said the vast array of leisure and entertainment facilities are a unique, stand-out feature for Changi Airport, and underline the dedication of this airport to ensure maximum levels of passenger satisfaction.
“Changi Airport lives up to its reputation as the world’s Best Airport and rather than dwell on earlier success, the airport continues to innovate and concentrate on making the customer experience in the airport environment the most enjoyable.”
The 2015 World Airport Awards are based on 13.02 million survey questionnaires completed by 112 different nationalities of airline customers during the survey period from May 2014 to January 2015.
The survey covered 550 airports worldwide.
“This established, industry survey is Independent and evaluates traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure,” Skytrax said.
They survey included rating airports on the availability, quality and price of transportation to and from the airport, comfort inside the terminal, public areas, immigration and security systems and wait times, check-in, staff attitudes and language skills, disability friendly design, and baggage systems.
The world’s best airports in 2015
- Singapore Changi Airport
- Incheon International Airport
- Munich Airport
- Hong Kong International Airport
- Tokyo International Airport (Haneda)
- Zurich Airport
- Central Japan International Airport
- London Heathrow Airport
- Amsterdam Schiphol Airport
- Beijing Capital International Airport