Samsung Electronics, Korea’s largest electronics maker, admitted Monday to using refurbished components from cheaper desktop computers to fix higher-end products including its desktop PC DM-Z69.
“We’d like to offer an apology for an apparent mistake we made in our paid repair service of some Samsung desktop PCs,” the company said in a statement posted on one of its official websites.
The response came on the heels of growing criticism of Samsung’s unethical business practices as exposed Sunday by MBC TV’s current affairs magazine “2580.”
The investigative TV program claimed that Samsung deceitfully charged its clients full repair fees without telling them that second-hand spare parts valued at half the price were used to fix their desktops instead of new parts.
Samsung promised a full refund to all of its customers who paid for repair of their PC DM-Z series since 2010 or 2011.
Industry sources say some 6,000 owners of the DM-Z series have sought repair service in Korea.